When you place your order we will immediately email you an order confirmation. Within 24 hours you should receive a second email to confirm your order is now in processing. If we are unable to fulfil your order or there is a payment problem we will email you.
Once your order is in processing it will likely be shipped that day. A shipping confirmation will be emailed to you accompanied with a track and trace number if applicable. The email will outline typical shipping times and how to contact us if you have any questions.
We promptly ship most orders within 24 hours of you placing it. The delivery times are entirely due to the postal or courier service.
Please be aware that if customs hold your order for pending import duties, they could hold your order for 3-21 days prior to contacting you.
If your order hasn’t arrived within the standard delivery times above, please allow an additional 7 days for delivery PRIOR to contacting us to establish if your order is simply delayed with delivery; held at customs or indeed lost.